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Owned and operated by Essential Wellness USA, our team is ready to answer questions about equipment, orders, or anything in between.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI) is available on most orders within the Continental U.S. (excludes AK/HI). Larger items like treadmills, home gyms, and infrared saunas may include specific delivery details at checkout.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse straight to your door. If you have questions about an active shipment, email us or call during business hours.
What is your return policy?
We offer 30-day returns on eligible items. If something is not the right fit for your home gym setup, please review our Return Policy page for complete details on how to start a return. Our team is happy to walk you through the process.
Can I exchange an item for a different model?
We do our best to accommodate exchanges for equipment that better suits your training space. Contact us within the return window and we will help you find the right replacement. Please refer to our Return Policy for full eligibility details.
How do I choose the right treadmill or home gym for my space?
Consider your available floor space, ceiling height, and the types of workouts you plan to do most often. Our product pages include detailed dimensions and feature breakdowns. You can also reach out to our team for personalized guidance based on your setup.
Do your infrared saunas require special installation?
Most of our infrared saunas are designed for straightforward assembly and plug into a standard household outlet. Each product listing includes specific power requirements and setup instructions. If you have questions about electrical compatibility, our team can help before you purchase.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Continental Shipping
Free shipping on most orders within the Continental U.S., with handling in 1 to 3 business days.
30-Day Returns
Not the right fit for your space? Our 30-Day Returns window is backed by our Return Policy.
